Sending from Outlook, attachments showing in Apple Mail, Sparrow, Airmail or Mac OSX email software

If you're using Outlook 2007, Outlook 2010, Outlook 2013 or Outlook 2016 and the images and/or icons are showing up as attachments in some Mac email software like Apple Mail, Sparrow, Postbox or Airmail when you send an email, you need to install your signature following the "Advanced" method.

If you are an Email Signature Rescue member, you can now download our quick installer app for Outlook 2007, 2010, 2013 and 2016, and it will fix this issue.

The reason that your images show as attachments, when you use the easy method (the easy method is a simple copy and paste into the Outlook signature settings to install your signature) is that Outlook saves your signature and your signature images to it's own folders and then attaches the images to the outgoing message when it's sent.

By using the advanced method to install your signature, we directly edit the .HTM file that Outlook creates, and put the correct paths back into the hosted images, so that Outlook does not attach them.

The Advanced method is the following:

Written Instructions (Advanced)

Step One

Login to your Email Signature Rescue account and click edit on the email signature you are setting up. Once you are in edit mode, click Download on the signature you would like to install. Download the signature and save the HTML (named email_signature.html) to your computer's hard drive in a place that you will know how to get to later, eg. My Documents or Desktop.

Step Two

Open the email_signature.html file that you just saved with Notepad, right click on the file in Windows Explorer > Open with > Notepad. Once it is open in Notepad, press "Ctrl A" (hold Ctrl and press the A key) to highlight all of the signature. Do not use your mouse to highlight it, only user Ctrl + A. This ensures that you are getting all of the code needed to make your signature function correctly. Now use "Ctrl C" (hold Ctrl and press the C key) to copy the signature.

Step Three

Now open Outlook 2013. Go to your Signature settings by going to File > Options > Mail > Signatures... outlook 2013 signatures button Create a new signature by clicking, "New". Give your signature a name you will remember, eg. your name, and then press OK to save.

Step Four

Keep the File > Options > Mail screen open. This time when you click on the Signatures... outlook 2013 signatures button button, hold "Ctrl" while you do it. This will open the Outlook 2013 signatures where they are saved on your computer's hard-drive, in the following location:

C:\Users\Username\AppData\Roaming\Microsoft\Signatures

Step Five

Find the signature .htm file that you just created, it will be called whatever you named your signature when you created it in Outlook 2013 just now, eg, your name. Right click on the correct .htm file and open it in Notepad, right-click > Open with > Notepad. When the .htm file is open in Notepad, select all of the text that is already in the file and delete it by selecting all (Ctrl A) and then Delete. Now, paste in your copied email_signature.html file by pressing "Ctrl V" (hold Ctrl and press the V button).

Step Six

Now you need to save the .htm file as a .html file instead (there's an L on the end). To do this in Notepad, press File > Save As > and save the file as the same name but with a .html extension, not a .htm extension. So if the signature was called "Amy.htm", save it as "Amy.html".

That's it. That's the end of the Advanced instructions. You can now test your email signature by sending it to a Mac email client like Apple Mail, Sparrow or Postbox and you will see that the attachments are no longer there. If this process is too hard, contact support through your member account for help, or consider using the Easy installation guide instead.

Advanced Video

Watch video on How to install a HTML email signature in Outlook using the Advanced Method here.

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